THE MINIBOX+ CUSTOMER CARE PROGRAM
The gold standard in customer support and service
The MiniBox+ Customer Care Program provides comprehensive training and support to facilitate complete PFT measurement success in your clinic. From easy to follow, structured learning to personalized, real-time technical support, customer satisfaction is our highest priority.
The MiniBox+ Customer Care Program includes:
- Full factory warranty – for hardware and software.
- MiniBox Academy – our AARC accredited e-learning program for independent, self-paced training for successful operation of the MiniBox+ as well as comprehensive PFT education. Eligible for 3 CEU’s.
- Virtual training – for new staff, or refreshers for existing staff, by our service engineers.
- Online refresher videos – on a variety of MiniBox+ functions and measurements. Available 24/7 on the Customer Portal.
- Remote technical support – by our engineering team, who can log in and address your needs in real-time.
- Free software upgrades – with new or expanded features and enhancements, provided upon release.
- Free loaner devices – in the event that a unit needs to be serviced. Prevents downtime.